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What Governs Your Account on meka11

These terms set out the rules that apply when you access meka11 — covering account conduct, payment handling via DANA, OVO, and GoPay, and how your data is managed. Availability depends on local law and is limited to eligible regions where access is permitted.

Account RulesPayment TermsData PracticesJurisdiction NoticeContact Rights
meka11 What Governs Your Account on meka11
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We hold the data you provide during registration and during each payment transaction — name, contact details, and wallet identifiers for DANA, OVO, or GoPay. This data is used for account verification, transaction processing, and security monitoring only. You can request a summary of what we hold at any time through live chat or email, and we will respond within the timeframe required by applicable regulation in your region.

Data Retention

We keep account and transaction records for the period required by applicable law. Once that period expires and your account is closed, retained data is deleted or anonymised per our internal schedule.

Cookie Use

Cookies on meka11 track session state and payment flow — they do not store your wallet PIN or full payment credentials. You can manage cookie preferences through your browser settings at any time.

Account Security

Each login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, report it immediately through live chat so we can freeze the session and review recent transactions.

Request or Correct Your Data

To update contact details, correct an error in your profile, or ask us to delete non-mandatory data, submit a written request via email with your account ID and the specific change you are requesting.

POLICY CONTACT

Reach Us About Legal Queries

If you have a question about these terms, want to request a copy of the data we hold, or need to report an account security issue, use the channels below. Our Indonesia support team handles policy-related requests and can direct your query to the right internal team.

Live Chat Open the live chat widget from your account dashboard to reach Indonesia support directly. Use this for urgent account or policy questions that need a quick response.
Email Support Send a written request — including your account ID and the specific policy clause or data request you are raising — to our support email for a documented response.
Help Centre The help centre holds answers to common legal and account questions, including how to request account data, update contact details, or raise a payment dispute.

Common Questions About These Terms

The questions below cover the points we hear most often about account rules, data handling, and how these terms apply in Indonesia. If your question is not here, live chat and email support are available to address policy-specific requests directly.

Yes, these terms apply to all account holders. Availability depends on local law and is limited to eligible regions — confirm access is permitted in your area before opening an account.

We collect the name, contact details, and e-wallet identifiers — such as your DANA or OVO account reference — that you provide during registration and each transaction. This is used for verification and processing only.

Send a written request via email with your account ID and the words 'data request' in the subject line. We will confirm receipt and respond within the timeframe required by local regulation in your region.

You can request deletion of non-mandatory data at any time. Transaction records required by applicable law are retained for the legally mandated period before deletion or anonymisation.

Report it immediately through live chat. We will suspend the active session, review recent GoPay, OVO, or DANA transactions linked to the account, and follow up with a security check before restoring access.

The more specific clause takes precedence. If a payment-specific rule for DANA, OVO, or GoPay differs from a general platform rule, the payment-specific clause governs that transaction.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.