Reference

Terms and Conditions That Apply to Your Account

These terms set out what you agree to when you open a meka11 account and use any part of the platform — from the lobby to your DANA, OVO, or GoPay wallet.

Account eligibility rulesDANA, OVO, GoPay payment termsWithdrawal conditionsAccount suspension policyJurisdiction notice

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TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear — or if you need to raise a dispute about your account, a DANA deposit, or a GoPay withdrawal — our support team is the right starting point. We handle account and terms queries through the channels below. Response times vary depending on query volume, but we aim to acknowledge every submission.

Live Chat Reach the support team directly through the live chat icon in your account dashboard. Available for account, payment, and terms questions.

Email Support Send a detailed query to our support address. Include your account username and the specific terms clause you're asking about for a faster response.

Help Centre Our help centre covers common terms questions — account rules, wallet eligibility, and withdrawal conditions — before you need to contact support directly.

HOW WE HANDLE THIS

Account Security and Policy Practices

Your account data and wallet details are handled with care. We use SSL encryption across all account pages, including deposit and withdrawal flows for DANA, OVO, and GoPay. Access to your account is protected by login verification, and any changes to sensitive account fields require you to confirm via the method tied to your registration. These practices are part of how we operate, not optional extras.

Data Handling Account data is stored and processed according to our privacy framework. We do not share your DANA, OVO, or GoPay wallet details with third parties outside of payment processing.

Cookie Use We use cookies to keep your session active and to remember your account preferences. You can manage cookie settings through your browser, though some functions may not work without them.

Account Security Login sessions are monitored for unusual activity. If we detect something unexpected on your account, we may pause access and contact you through your registered channel to verify.

Policy Change Requests To request a review of how your data is held, or to ask us to update your account details, contact support via live chat or email with your account username and the change you need.

What These Terms Actually Cover

meka11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on meka11, you accept these terms in full. They govern how your account is opened and maintained, how deposits and withdrawals are processed through supported wallets like DANA, OVO, and GoPay, and what happens if those terms are not followed. We may

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update these terms when required — changes take effect from the date we publish them, and continuing to use your account after that date means you accept the revised version. Some features, games, and payment options are only available where your local law permits. If you're
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in a region where access is restricted, these terms may limit or block certain functions. Any dispute arising from your account use is handled under the framework we've published here. Payments made through DANA, OVO, or GoPay are subject to those providers' own conditions as well
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as ours — processing is initiated on our side once your wallet confirms the transfer. Account balances are non-transferable between accounts. Abuse of any account feature, including any attempt to circumvent wallet verification, may result in account review. Players in Batam and elsewhere in Indonesia should
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confirm local eligibility before proceeding.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Terms

These are the questions we get most often about how the terms apply to your account. If yours isn't here, contact support directly through live chat or email.

Yes. All deposits — whether through DANA, OVO, or GoPay — are covered by these terms. The wallet provider's own conditions also apply once the transfer leaves your app.

We may suspend or close your account depending on the breach. If funds are involved, we'll follow the withdrawal review process before any balance is returned where eligible.

Access depends on local law and eligible regions. We do not confirm legality in specific areas — check whether online platform use is permitted under your local rules before opening an account.

We publish updated terms on this page with a revised date. Continuing to use your account after the update date means you've accepted the new version — so check back periodically.

Send a request via email support with your account username. We'll respond with the data we hold on your account, in line with our data handling practices.

Withdrawals through GoPay are subject to wallet verification and our account review process. Your GoPay number must match the one registered on your meka11 account for the transfer to clear.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Accountmeka11 Login InfoLegal Appmeka11 App

Terms and Conditions That Apply to Your Account

How to Reach Us About These Terms

Account Security and Policy Practices

Common Questions About Our Terms

01 Do these terms apply to my DANA and OVO deposits?

02 What happens if I break these terms?

03 Can I use meka11 from any region in Indonesia?

04 How will I know if the terms change?

05 How do I request a copy of my account data?

06 Are there any restrictions on withdrawing via GoPay?

Terms & Conditions

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