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How meka11 Handles Your Personal Data

Your account information stays with us — not shared, not sold. This policy covers what we collect when you register, deposit via DANA, OVO, or GoPay, and use the lobby, and exactly how we protect it.

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What We Collect and Why

meka11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with meka11, we collect the details you provide at registration — name, contact information, and payment identifiers linked to your DANA, OVO, or GoPay wallet. We use this to verify your account, process deposits and withdrawals, and keep your session secure

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across mobile and desktop access. Transaction records are retained as required by applicable financial and regulatory obligations in the regions where this service is available under local law. We do not sell your personal data to third parties. Cookies and session tokens are used to keep
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you logged in and to remember your lobby preferences — you can manage these through your browser settings at any time. Device identifiers may be collected to detect unusual login activity and protect your account from unauthorised access. Players in Yogyakarta and elsewhere in Indonesia access
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the same data protections. Availability of this service depends on local law and eligible regions, and data handling practices reflect those applicable requirements.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account security and data integrity are built into how meka11 operates day to day. From the moment you register to every deposit you make via local wallets, your data moves through encrypted connections and is stored with access controls that limit who inside our team can view it.

Encrypted Connections

All data between your device and our servers travels over SSL encryption. This applies to login, wallet linking, and every transaction you make.

Cookie Controls

We use session cookies to keep your lobby state and security tokens active. You can clear or block these in your browser without losing your account.

Retention Periods

Account and transaction data is kept for the period required by applicable law. Once that period ends, data is deleted or anonymised from our systems.

Access Requests

You can request a copy of the personal data we hold on your account. Submit the request through live chat or email with your verified account details.

PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or delete your personal data, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account details so we can verify your identity before making any changes.

Live Chat Start a live chat from the account menu — available for privacy and data requests during active support hours.

Email Support Send your data access or deletion request by email. Include your registered contact detail for faster verification.

Account Settings Some data preferences — like cookie consent and marketing contact — can be updated directly inside your account settings.

Common Questions About Your Privacy

Here are the questions we hear most often about how your data is handled at meka11. If yours isn't covered here, contact support directly.

We collect your name, contact details, and the payment identifiers you link — such as your DANA, OVO, or GoPay account — to verify your identity and process transactions.

No. Wallet identifiers are used only to process your deposits and withdrawals. We do not share payment data with unrelated third parties under any circumstances.

Contact support via live chat or email with your registered account details. We'll verify your identity first, then provide the data we hold on your account.

Yes. Submit a deletion request through support. Some data may be retained for the period required by applicable financial regulations before full deletion is completed.

Cookies keep your session active and store lobby preferences. You can manage or clear them in your browser settings at any time without affecting your account.

Reach our support team through live chat or email. Include your account details and describe your concern — privacy requests are handled directly, not through automated responses.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoTennis Grand Slam

How meka11 Handles Your Personal Data

How We Protect and Manage Your Information

Encrypted Connections

Cookie Controls

Retention Periods

Access Requests

Reach Us About Your Data

Common Questions About Your Privacy

01 What personal data does meka11 collect when I register?

02 Is my DANA or OVO wallet information shared with anyone?

03 How do I request a copy of my personal data?

04 Can I ask meka11 to delete my account data?

05 How does meka11 use cookies on my device?

06 Who do I contact if I have a concern about how my data is handled?

Privacy Policy

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